Your Lumos Light is having a button issue and here is how to fix it:

Hey,

Meg from LumosLumos here—thanks so much for reaching out!

If you’re here, I’m guessing you’re dealing with a button issue on your Lumos Knitting Light.

First off, I want you to know this is temporary, and I think this quick explanation will help.

Check this out:

if you have a lot of trouble getting it to turn on, change light type, and/or turn off,
if the buttons just don’t seem to respond to either a gentle or firm touch,
If the buttons act differently when you press them,

That’s definitely not normal, and it’s not your fault!

Unfortunately, this one’s on us.

One of our production batches had this issue, and I’m doing everything I can to make it right. I even kept three samples from that batch, and yep, same problem.

But hey, what’s done is done. Let’s focus on fixing it and getting you back to knitting without a hitch

Here’s what to do next:

Maybe your product is just fine but you should press the buttons differently.

You should press and release quickly instead of slowly.

Check out this YouTube video, we show how it should be done—it might help: